Shipping policy
Shipping Policy
Handmade to Order All Urban Pooch products are handmade to order with care in Scotland. Please allow up to 10 working days for your item to be made before it is dispatched.
Delivery Times Once dispatched, orders are sent via Royal Mail and typically arrive within 2 working days for UK deliveries. Please note that delivery times are estimated and may vary during busy periods or due to circumstances outside our control.
Total Estimated Timeframe From the date of your order, please allow up to 12 working days in total before your order arrives.
Order Confirmation & Dispatch Notification You will receive an email confirmation when your order is placed, and a further notification when your order has been dispatched.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address.
Lost or Delayed Parcels If your order has not arrived within the expected timeframe, please contact us at urbanpoochapparel@gmail.com with your order number and we will investigate on your behalf.